Computer Service Contracts

Standard Support Levels Include:

7x24x365 Availability

Monday – Friday 8:00 – 6:00 (2 Hour Response Time)

Standard Support Levels Include:

  • Live help desk support
  • Maintain Service Packs, Security Patches, Hot Fixes
  • Monitor and Verify Backup Software
  • Virus / Spyware / Malware monitoring and management
  • SPAM management
  • Reviewing network operations to improve performance
  • Security Assessment Analysis
  • Network Optimization
  • Router and Switch Optimization
  • Log monitoring for potential problems
  • Internet Connection Monitoring and Performance
  • Network additions and modifications
  • Checking hard drives for fragmentation to improve performance
  • Software and firmware updates as needed
  • Monitor Hard Drive Space Usage
  • Battery Backup Monitoring
  • Review Hardware Life Cycle
  • Software Recommendations
  • Hardware Recommendation
  • Driver and Firmware Updates as needed
  • Cooling Consulting
  • Temporary File Deletion
  • Remote managed services
  • Decreased System Downtime