Frequently Asked Questions

What is Wikzen International?

Wikzen International is largest Online Shopping Community where buyers meet us to make awesome deals. At Wikzen International, we pride ourselves in offering the best prices online for nearly all items sold ranging from fashion and electronics to jewelry and books. Wikzen International is the “one stop shop” for buyers looking for top deals and sellers looking to rock their sales.

How does it work?

Buying with Wikzen International is a simple process. All that you need to do is to register for an account to get started. Simply follow the steps below to complete your registration today!

  • Click Login/Join button on the right top corner of the homepage.
  • Click Create a new account (in desktop) or I am a new customer (on your mobile device) under the new member section.
  • Fill up the form to complete the registration.

I forgot my password? Can I reset it?

To retrieve your password, click here or go to the Login page and click on Forgot Password?. You will be asked to fill in and submit your email address. After doing so, you will receive an email which enables you to reset your password.

Can I change my email address?

Yes. You need to:

  • Login to your account and click My Account located at the right top corner of the homepage.
  • Then click Account Settings from the left hand selection of your screen.
  • Finally click Change Email located at the bottom right of the page to change your email address.

How do I find an item on Wikzen Store?

Method A – Explore Categories

If you are not sure of what product you want to buy or if you simply want to explore the range of items, you can browse the list of categories on the homepage. Then select the subcategory to view multiple products from multiple sellers. Review your search results pages by price, condition of product and item, city and if you see something you’re interested in, click on the product name to view more details.

Method B – Search Box

If you are sure of what product you want to buy, simply go to the search box on the homepage, enter a few words describing what you are looking for, and click Search. A search results page of listings will be displayed. Review your search results pages by price, condition of product and item, city and if you see something you’re interested in, click on the product name to view more details.

How do I buy?

Please review the section above to find a product of your choice.

  • Then click on the product name to view more details (Categories, brand name and Processor type etc.).
  • Once you are sure you want to buy, click Buy (in your desktop) or Buy (in your mobile device) to proceed to the checkout. Review the price and the shipping cost before completing the purchase.
  • Finally, click Checkout (in your desktop) or Confirm your Purchase (in your mobile device) to place an order with the seller.
  • You will then need to validate your order, which you can do by two methods:

You will receive SMS with a code. Go into My Account in Wikzen store website. Choose the product you bought in the Purchases section. Choose to Validate Order. Please put the code in the validation box to confirm your purchase.

You will also receive an email with a link. Click on Order Confirmation in the email in order to confirm your purchase.

Once you have validated your purchase, the seller will contact you to arrange delivery.

When will I get my product after I place an order?

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

How do I make payment?

For more information on available payment methods and security questions please reviews go through the checkout process.

Are your prices negotiable?

Prices are fixed and non-negotiable.

How can I avoid a fraud?

Tips to stay safe when buying with Wikzen International:

  • Know what you are buying.
  • It is important you compare prices. Remember, if the price looks too good to be true, it probably is. In particular, be careful when purchasing high-tech goods, especially when prices are far below retail. Certain high-end items such as tablets, mobile phones, and notebook computers are likely targets for scammers.
  • Use a payment method with fraud protection.

How to rate Products?

Method A — Through the Email you receive:

You will receive an automated email reminding you to rate your transaction.

Provide your rating directly in the email, by clicking the number of stars you want to give, between 1 to 5.

You will be redirected to the Ratings and Feedback section of My Account.

Method B – Through Customer Service

You can provide your ratings and comments directly to the Customer Service Team. Call our specialists by dialing the helpline number appearing on the Contact Us page.